Support Tool
FlowQi’s Support Tool efficiently handles all your customer requests and goes beyond simple ticketing. It fosters collaboration between teams and gives full access to customer data via the integrated CRM. With powerful automation features, you not only boost efficiency but also enhance the customer experience.
Early BirdEfficient, Automated Support
All-in-One Support Dashboard
Manage tickets, customer interactions, and ongoing projects from one streamlined dashboard. Everything you need is in one place for maximum efficiency.
CRM-Driven Insights
Full access to all customer data through the integrated CRM ensures your team always has the right information. This allows you to deliver fast, personalized service and maintain a ‘one-voice’ customer experience across all touchpoints.
Automation and Smart Routing
Automate routine tasks like ticket assignment, customer updates, and follow-ups. Ensure every request reaches the right team and is handled efficiently.
Complete Overview of Customer Requests
The Support Tool gives a clear view of all customer requests and their resolution progress. See which tickets are open and which tasks are still ongoing, providing seamless support.
Effortless Collaboration
When a complex issue requires extra collaboration, you can easily escalate it to other teams. Create tasks or start a new project directly from the support interface for smooth resolution.